Account grouping
Group accounts by market, project, role or operating status. A clear naming rule helps managers know which account belongs to which campaign, seat or support queue.
资源号管理
Viber 资源号不应只看数量，更要看状态、用途、联系人范围和负责坐席。上线、下线、扫码登录和异常归档都要有记录。
Seat assignment
Account assignment should follow service scope. One seat should not hold unrelated accounts across too many projects, otherwise conversation quality drops.
Trust signals
页面中应加入数据安全、权限控制和人工审核说明，让 Google 和用户都能理解这是合规运营工具。
Frequently asked questions
Is this an official Viber product? No. This site describes operational workflows for teams using Viber and should be used with platform rules, user consent and local privacy requirements.
What should teams measure first? Start with account ownership, first-response time, valid contact ratio, reply rate, support handoff quality and complaint signals.
